IT Support Specialist
Job Type Full-timeDescriptionWho is Darwill?:
Darwill is a nationally acclaimed marketing communications firm that has an extensive marketing and print portfolio.
With four locations in the USA, Darwill provides nationwide solutions including; digital marketing, direct mail, employee communications, and marketing collateral.
Responsibilities:
oProvides one-on-one end-user problem resolution for approved software.
oDelivers, asset tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
oDiagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems, with assistance of Network Engineers as required.
oAssists in creating documentation materials for end-user frequently asked questions (FAQs).
oConfigure approved end-user mobile devices for connectivity to system and troubleshoot basic communication issues.
oAbility to work with little or no supervision and be proactive in all situations.
oUnderstanding of VOIP desk phones, cell phones, and all other telecommunications devices and equipment.
oMust have a strong desire to learn and keep abreast of new and emerging technologies.
oProvide basic support for all IT related hardware, peripherals, copiers and network access.
oRoles and
Qualifications:
You will be responsible for helping our IT organization with various hardware, software and documentation projects.
Your ability to manage projects will be essential, as some projects will involve multiple people over a period of time.
Your clear written communication skills will be necessary as you update existing or create new documentation.
oThough we are committed to providing on-the-job training for all of your day-to-day responsibilities, you will need to demonstrate initiative to step into the role while displaying a polished, professional demeanor, acute attention to detail and exceptional prioritization skills.
RequirementsJob Specific Skills:
Preferred skills:
oWindows Server and Active Directory Administration versions 2016R2 through 2019oWindows 10oMicrosoft Office 365oMicrosoft AzureoMicrosoft ExchangeoNetwork troubleshootingoBackup and Restore best practices, any softwareNice to have:
oYealink and IPitomy VOIPoFamiliarity with Amazon Web ServicesoFamiliarity with VMwareoExperience with CitrixoServer and Network Security oDocumentationoExperience with Apple ProductsoSome knowledge of Linux
Qualifications:
oBachelor's degree in Computer Science or related field.
oExperience help desk support or customer support role.
oTech savvy with working knowledge of office automation products, databases and remote controloGood understanding of computer systems, mobile devices and other tech productsoAbility to diagnose and resolve basic technical issuesoExcellent communication skillsoAbility to work with all levels of the organizationPhysical requirements:
oSitting at a monitor for up to 8-hour daysoAbility to bend, stretch, twist or reach outoUse fingers to grasp, move or assemble small objects Recommended Skills Active Directory Group Administration Amazon Web Services Apple Products Assembly And Installation Attention To Detail Estimated Salary: $20 to $28 per hour based on qualifications.
Darwill is a nationally acclaimed marketing communications firm that has an extensive marketing and print portfolio.
With four locations in the USA, Darwill provides nationwide solutions including; digital marketing, direct mail, employee communications, and marketing collateral.
Responsibilities:
oProvides one-on-one end-user problem resolution for approved software.
oDelivers, asset tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
oDiagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems, with assistance of Network Engineers as required.
oAssists in creating documentation materials for end-user frequently asked questions (FAQs).
oConfigure approved end-user mobile devices for connectivity to system and troubleshoot basic communication issues.
oAbility to work with little or no supervision and be proactive in all situations.
oUnderstanding of VOIP desk phones, cell phones, and all other telecommunications devices and equipment.
oMust have a strong desire to learn and keep abreast of new and emerging technologies.
oProvide basic support for all IT related hardware, peripherals, copiers and network access.
oRoles and
Qualifications:
You will be responsible for helping our IT organization with various hardware, software and documentation projects.
Your ability to manage projects will be essential, as some projects will involve multiple people over a period of time.
Your clear written communication skills will be necessary as you update existing or create new documentation.
oThough we are committed to providing on-the-job training for all of your day-to-day responsibilities, you will need to demonstrate initiative to step into the role while displaying a polished, professional demeanor, acute attention to detail and exceptional prioritization skills.
RequirementsJob Specific Skills:
Preferred skills:
oWindows Server and Active Directory Administration versions 2016R2 through 2019oWindows 10oMicrosoft Office 365oMicrosoft AzureoMicrosoft ExchangeoNetwork troubleshootingoBackup and Restore best practices, any softwareNice to have:
oYealink and IPitomy VOIPoFamiliarity with Amazon Web ServicesoFamiliarity with VMwareoExperience with CitrixoServer and Network Security oDocumentationoExperience with Apple ProductsoSome knowledge of Linux
Qualifications:
oBachelor's degree in Computer Science or related field.
oExperience help desk support or customer support role.
oTech savvy with working knowledge of office automation products, databases and remote controloGood understanding of computer systems, mobile devices and other tech productsoAbility to diagnose and resolve basic technical issuesoExcellent communication skillsoAbility to work with all levels of the organizationPhysical requirements:
oSitting at a monitor for up to 8-hour daysoAbility to bend, stretch, twist or reach outoUse fingers to grasp, move or assemble small objects Recommended Skills Active Directory Group Administration Amazon Web Services Apple Products Assembly And Installation Attention To Detail Estimated Salary: $20 to $28 per hour based on qualifications.
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