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Area Service Manager

Job Description

Althoff Industries, a leader in HVAC, Plumbing and Electrical services since 1962, is expanding its operations and will be hiring an Area Service Manager to manage the Hillside office.  The ideal candidate would possess working knowledge of both plumbing and hvac and would manage a small team of technicians.  This location services our customers in Chicago as well as the southwest suburbs.   


Essential Duties:



  • Manage and develop the service staff.

  • Recruit, interview, on-board and evaluate new team members.

  • Assist the dispatching operation to ensure the appropriate technician is selected for the type of service. 

  • Ensure that all equipment, tools, and materials have been ordered & received for scheduled jobs

  • Resolve customer issues and complaints to ensure customer satisfaction.

  • Evaluates staff to determine training requirements. Provides on-the-job training and support to employees. 

  • Conduct job site visits and ride-a-longs.

  • Demand high standards of performance from team members.

  • Ensure that all service vehicles are well maintained, clean & stocked and that all techs are following the uniform policy to project a positive,        professional image to our customers.

  • Look for ways to improve & grow business with positive energy & enthusiasm

  • Evaluate work load and utilize manpower in the most efficient, profitable way


MINIMUM EDUCATION, TRAINING & EXPERIENCE REQUIRED:
A High School diploma or general education degree (GED) is required with 6-8 years of experience in HVAC/Plumbing service. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. A working knowledge of gas piping, electricity, plumbing and air flow are required. A valid driver's license is required. Must possess a working knowledge of local codes and general industry standards. Strong supervisory, communications, and computer skills are required.


Benefits include:


Health insurance


401k retirement


Paid Holidays and vacation


Company vehicle, phone, and computer


 



Company Description
Althoff Industries is a professional heating, air conditioning, plumbing and electrical company serving both residential and commercial customers throughout Chicago and surrounding suburbs. We are locally owned, progressive, and nationally awarded service provider in business since 1961. Althoff Industries provides exceptional base compensation, bonus plans, health and life insurance, 401k, paid vacations and more.



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